Revenue Assurance Academy

The Revenue Assurance Academy has developed a variety of program offerings designed to meet the needs of different types and levels of telecommunications professionals. We have created curriculums that enable students to GRAPA Certify, shorter courses for those professionals interested in specific topic areas, and work-shop style programs for those topics that lend themselves to a more hands-on approach.

New training programs and initiatives:

Revenue Assurance Launchpad

The Launch Pad Program is designed for telecommunications organizations who are looking to quickly start up a successful revenue assurance department in the short space of 6 weeks. The department that will emerge through this process will prove to be an advantageous investment, with significant financial and risk management returns for top management and the organization as a whole.

Revenue Assurance Hammer-Head

The Revenue Assurance Academy Hammer-Head training programs are events tightly-focused, intensive. It helps operational teams apply the GRAPA standards-based approach to specific High-Risk problem areas. Under the Hammer-Head initiative, companies are provided with focused training and certification for the entire organization in the containment of revenue risks. For individuals looking for this training we also offer this program at a limited number of venue events.

• Next Generation Wireless and Cloud Hammer-Head
  The Next Generation Wireless And Cloud Hammerhead program is a focused 3-day event which provides students with an overview on the technologies, business models and issues associated with the migration to and deployment of next generation wireless technologies, products, services and wireless cloud-based business models. This course will review all of the major dimensions of the business models, operations, authentication, authorization and accounting, partner management, profitability and marketing.
• Next Generation Fiber, Cable and Cloud Hammer-Head
  The Next Generation Fiber, Cable and Cloud Hammerhead program is a 3-day event which provides students with an overview on the technologies, business models and issues associated with the migration to and deployment of next generation fiber, cable, leased line and cloud technologies, products, services and hard-wired cloud-based business models.
  
• Revenue Assurance Roaming Hammer-Head
  The Roaming Hammer-head program was designed to help telcos manage and profit from their roaming operations. It is structured to provide students with an end-to-end understanding of the roaming line of business, and teach them to protect against the many inherent partner, fraud, and margin risks.
• Revenue Assurance GPRS Hammer-Head
  The GPRS Hammer-Head Program teaches telecoms professionals the methods and approaches utilized by successful teams to protect constantly evolving data environments. It helps professionals in the GPRS environment understand each component of the revenue stream and methods to protect against the major risks in this domain.
• Revenue Assurance Mobile Money Hammer-Head
  The Mobile Money Hammer-Head Program teaches telecoms professionals the methods and approaches utilized by successful teams to protect constantly evolving mobile banking environments. It helps professionals in this risk-filled line of business to understand each component of the revenue stream and methods to protect against risks and improve profits.
• Revenue Assurance Cloud Hammer-Head
  This course will solve the mystery behind what the "cloud" means and discover that most of the services and technologies associated with the cloud already exist. Students will learn how the cloud architecture is built and which elements need to be controlled to be the most profitable. The training will explain how revenue assurance is conducted for the following topics: Infrastructure as a Service, Platform as a Service, Network as a Service, Software as a Service, Domain Analysis Methodology, CAPEX/OPEX for Cloud Services, VoIP/SIP and DASD.
• Revenue Assurance Marketing Hammer-Head
  Effective telecommunications marketing strategy requires mastery of many areas of expertise and then weaving the knowledge about those areas into a cohesive picture that makes sense, not only to the customer, but also to all the different telco area managers. The 3-Day Marketing Assurance Hammerhead program was created to help marketing professionals and financial risk-related professionals work together to both minimize the risk of failure and revenue loss and also accelerate a more reliably successful marketing process.
• Revenue Assurance New Product Development Hammer-Head
  The New Product Assurance Hammer-head training program focuses on a science of telco product development that will revolutionize the way you approach the most challenging and most critical of telco functions. Success in telecoms depends now more than ever on the ability of your organization to develop new and innovative products, promotions, and pricing plans quickly and effectively. New Product and Promotion Assurance is the art and science involved in harnessing the power of marketing, getting control of new technologies, and bringing these together in the design of commercialized products that are saleable, marketable and profitable.
• Revenue Assurance Churn Hammer-Head
  This program provides telecoms organizations with a revolutionary and different approach to churn management. The GRAPA approach to churn converts all of the many different and complex aspects of churn management into a simple, revenue assurance equation, where the costs of detecting, preventing and managing churn events are nothing more than another series of revenue assurance controls to be managed.
• Revenue Assurance Pricing Hammer-Head
  The Pricing Hammer-head course is designed to help pricing analysts, marketing and new product teams restructure how they look at risks and rewards to build innovative pricing plans for new products.

Revenue Assurance Foundations: Core Certification

This program is the 2011 edition of the Revenue Assurance Academy's most popular course offering. After attending this five-day course and passing the required testing, students can achieve their Revenue Assurance Practitioners Certification from GRAPA. The course covers a governance model for the Revenue Assurance function along with the GRAPA standard controls for critical operational and technical domains. The key focus of this program is to ensure that professionals have a systematic and comprehensive method for the analysis, diagnosis and containment of risks to revenues.

Executive Revenue Assurance (XRA): Master-level Certification

In combination with the 5-day core program, this course meets the requirements needed to attain GRAPA's master's-level Certification. XRA is the combination of three sub-courses: Revenue Engineering, Revenue Assurance Governance, and The RA Manager's Workshop. Based on GRAPA benchmarks and industry standards, we have merged these programs into various training opportunities to meet the most fundamental needs of different revenue-related professionals, from RA Managers to New Product teams to the CFO.

GRAPA's Certification Belt Program

GRAPA will be launching this Certification Belt initiative mid-2011. The belt program enables professionals to achieve higher levels of Certification in specific topic areas (ex: yellow belt in interconnect assurance, green belt in roaming assurance, or black belt in margin assurance) through additional tests, trainings, and presentations. The RA Academy will be incorporating this structure into our course offerings to assist students who wish to achieve their Certification Belts.

Revenue Assurance Engineering

Product development at the speed of light, rapid-fire promotion schedules, and price plans that change as often as customers change their minds: this is the nature of the telecommunications industry today. In the modern telecom, the ability to imagine, engineer, and launch radical new ideas, concepts, and promotions is not the exception; it is the requirement. The challenge faced by marketers, product developers, and pricing specialists is that this kind of continuous change and radical innovation brings with it a LOT OF RISK.

Revenue Assurance Governance

According to the GRAPA standards and benchmarks, one thing in telecommunications today is absolutely clear: revenue assurance is undeniably a financially-focused function. This one-day course shows you how the GRAPA Revenue Assurance Governance Model can provide top management with the tools, techniques, and standards to get control of the RA function in a way that corresponds with finance.

Revenue Assurance Manager’s Workshop

GRAPA’s Revenue Assurance Manager’s Workshop is a three-day course focused on the systematic implementation of a professionalized and optimized RA department. It provides managers with a comprehensive introduction to the GRAPA standards-based approach to the revenue assurance function, and it presents a step-by-step guide to the gradual, but effective, migration of existing RA team activities to be in better alignment with the strategic goals and objectives of the organization.

In order to provide students with the course options that are the most relevant, the RA Academy schedules events based on the regional demand. As students fill in "express interest forms," we will finalize our course offerings for each upcoming event.

 

If there is a specific course/certification program that you would like to attend, please fill out an express interest form and let us know your preferred location.