|
 Learn how to set up and automate your compliance
reporting!
Learn how to leverage the power of scorecard
software to increase the effectiveness or your compliance
activities!
This class provides the student with a
review of the compliance management process and the steps necessary
to set up, run and report those activities. Special attention is
paid to the utilization of scorecards software to enable the process
Duration:
1 day
Who Should Attend?
 | I/T personnel
involved in the development of compliance reporting
solutions |
| Revenue Assurance managers and compliance
management specialists |
Overview:
Establishing KPIs for your RA team,
and determining what to report to management and other groups is a
key function for RA Managers. KPIs are the fundamental building
block for budget and staffing negotiations, and the preparation of
the right KPIs and compliance reporting formats can have a major
impact on the effectiveness of your revenue assurance group
activities and on your success as a manager.
In this course we provide a
comprehensive step by step guide to the definition, negotiation and
reporting of KPIs and Compliance reporting.
*This is a
workshop class and students will be expected to make presentations,
discuss situations from their own environment or experience and work
out the details of how to best attain “maximum impact for minimum
cost” in their own organizations.
Key Concepts include:
Scope management
|
Definition and declaration of the
scope management process |
|
Working with management and
operational peers to clearly define scope boundaries and
objectives |
|
Establishing domain and assurance
level goals with top management and operational managers
|
|
Negotiating timeframes, budgets
and managing expectations for each domain / level
|
Scope Level
Analysis and Reporting
|
Techniques for the determination
of the appropriate compliance tracking parameters for each
scope/level |
|
Identifying and negotiating
controls, risk levels and compliance levels for :
|
-
Network Domain
-
Mediation
Domain
-
Postpaid
Billing Domain
-
Prepaid Domain
-
Interconnect
Domain
-
Roaming Domain
-
Voice,
Messaging, Data, Content Domains
-
Market Segment
Domains
Operational KPIs
Analysis and Reporting
| Forensics
 |
Defining and negotiating the
scope of forensics |
|
Load balancing and
forecasting of Forensics Activity |
|
Budgeting for forensics
|
|
Setting Forensic KPIs
|
|
Documentation of cases
|
|
Case reporting
|
|
Case Valuation and Revenue
Containment Calculation |
|
| Corrections
| Defining and negotiating the
scope of Corrections |
| Load balancing and
forecasting of corrections Activity |
| Budgeting for Corrections
|
| Setting Corrections KPIs
|
| Documentation of Corrections |
| Corrections reporting
|
| Corrections Valuation and
Revenue Containment Calculation |
|
|
Controls
Management (Operational Monitoring)
| Defining and negotiating the
scope of Controls Management |
| Load balancing and
forecasting of Controls Management Activity |
| Budgeting for Controls
Management |
| Setting Controls Management
KPIs |
| Documentation of alarms and
escalations |
| Alarm and Compliance
reporting |
| Alarm Case Valuation and
Revenue Containment Calculation |
|
|
Compliance
| Defining and negotiating the
scope of Compliance |
| Load balancing and
forecasting of Compliance Activity |
| Budgeting for Compliance
|
| Setting Compliance KPIs
|
| Documentation of Compliance
|
| Compliance reporting
|
|
|
Compliance Valuation and Revenue Containment Calculation |
click here for Upcoming Events |
