Revenue Assurance Academy
Official Training Group for GRAPA

 
 

 
 

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OP100: Prepaid Operations and Controls Workshop

 

The course is designed to provide the student with a comprehensive , end to end understanding of a typical prepaid systems operational environment and an in-depth review of the different areas of revenue risk exposure from a leakage and fraud perspective.

Duration: 1 day

Overview:

The course will begin with a review of the fundamental technical components of the prepaid environment and how they work including:

bulletSS7 and IN Architectures (Voice / prepaid)
bulletIP, WAP and Program Parameter based prepaid architectures

 In addition to the technical fundamentals, the course will focus on alternative methods of sales and revenue capture and transformation (sales channels) and the different exchange/partnership models and the vulnerabilities each represents.

This course reviews the prepaid environment from each of the 5 major prepaid operational frameworks including:

bulletTraffic Management (including voice, long distance , roaming, CAMEL, SMS, MMS, content and GPRS)  
bulletChannel and Sales Management
bulletRating and Billing
bulletAccount Management
bulletRevenue Recognition

 Each of these areas is reviewed in terms of:

bullet Operational concepts and characteristics
bulletVariance by vendor and environment
bulletRevenue loss exposures
bulletFraud Risk Exposures
bulletSystematic review of each component of the area
bulletReview of industry standard controls profile for each area

 Characteristics of a typical prepaid billing system will be considered.

 *This is a workshop class and students will be expected to make presentations, discuss situations from their own environment or experience and work out the details of how to best attain “maximum impact for minimum cost” in their own organizations

Students will be asked to research their own prepaid environments and answer anonymous, in depth questionnaires before attending the workshop. Workshops throughout the day will help students to:

bulletDiagnose and breakdown the operational characteristics of their own Prepaid environments
bulletCompare their environments to the standard environment discussed
bulletDevelop strategies for:
bullet Determining the level of revenue associated with each
bullet Determine the level of risk to revenue associated with each
 

Defining appropriate forensic and alternative control strategies for each major service line.

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