Fraud Officer Certification Program

The GRAPA Telco Fraud Officers Boot Camp is a 5-day intensive training program and workshop designed to provide both the experienced Telco Fraud Management Specialist and the new initiate to Telco Fraud Management with a clear, comprehensive understanding of the depth, breadth and scope of the Telco Fraud Detection and Deterrence job.

The course is based upon the extensive and systematic research sponsored by the GRAPA organization into the problems and issues created by fraud in the telecommunications environment. Fundamental foundations for the approach have been assembled from such sources as the ACFE, ISACA/Cobit, SOX and GRAPA’s own benchmarking and workshops.

Practical, Systematic and Comprehensive

Three words best describe this training event: Practical, Systematic and Comprehensive

Practical – The course focuses on the real problems, issues and challenges that face telcos and telco fraud officers today. The program is focused on answering the two fundamental questions that all fraud officers face: What do I do? How do I get it done?

Systematic and Comprehensive - This course provides the student with a complete 360 degree view of the problem of managing the Fraud Risk and Remedy Lifecycle. You will understand ALL of the different aspects of the job and ALL of the different things you need to do in order to get them under control.

Key Ingredients of the Program

Students taking this course will learn about:

The GRAPA Fraud Detection and Deterrence Lifecycle - a comprehensive framework which describes all of the different jobs, disciplines, KPIs, controls and methodologies necessary to provide the telco with a complete blanket of security for all fraud exposures.

The GRAPA Fraud Officers Standards – a set of operational, organizational, ethical and procedural guidelines for the integration and leveraging of all of the existing fraud, audit, security and revenue assurance assets that the firm has to the greatest benefit.

What makes this program unique?

Detailed understanding and breakdown of all of the different domains that make up the fraud detection and deterrence area, including the 7 major categories of fraud risk:

	Network Intrusion Fraud
	Partner and Bypass Fraud
	CRM and Sales Fraud
	Supply Chain and Inventory Fraud
	Accounting and Administrative Fraud
	Revenue Chain Fraud
	Averse Accessory Fraud

Detailed and systematic breakdown of each of these fraud categories into their component aspects, including:
	Operational Domain Knowledge: Target Decomposition, Definition and Diagnosis – Learn how the target domain works and what its key vulnerabilities are.
	Method of Ingress Analysis – Learn how fraudsters penetrate these domains, and use that penetration to accomplish their objectives
	Exploits and Examples – Learn about the specific scams, rip-offs and other exploits that have actually been suffered by other telcos, and learn how to address them.
	Controls, Corrections, Compliance and Prosecution – learn the different ways of approaching, addressing and remedying the risks in each of these areas.
	Fraudster Profiling – Learn the profiles of the typical fraudster in each of the domains. How to identify them. How to address them. How to trap them. How to deter them.

Job Titles of People Who Should Attend This Training:

	Fraud Management Engineer
	Fraud Analyst
	Fraud Engineer
	Fraud Specialist
	Internal Auditor
	Auditor
	Security Specialist
	Regulatory Compliance Officer
	CFO
	Law Enforcement Officials
	Government Security Officials
	Risk Management Officer

Guarantee: People who attend this course will come away with: A clear understanding of the full scope of fraud risks being faced by telecoms today (Understanding of the 7 Major Fraud Domains) An organized, consistent and systematic methodology for the detection, deterrence and prosecution of fraud within each of these domains (Fraud Detection and Deterrence Lifecycle – FDD) A working knowledge of the operational principles, details and environment that make up the 7 Major Fraud Domains. This knowledge equips the student with the background information necessary to do an efficient and effective job of finding, prosecuting and preventing fraud risks. (Practical, realistic understanding of how things work in each area). Training in methods of investigation, evidence gathering, building a prosecutable case and sponsoring the prosecution process. (Investigators' Discipline) Approaches that will allow you to establish an ongoing, productive, two-way relationship with law enforcement, regulatory and other government agencies in order to protect your company and the public from fraud, cybercrime and terrorism in all of its aspects. (Law Enforcement Interface) Working knowledge of the proven techniques for the detection, deterrence and prosecution of fraud in the over 100 most commonly occurring, damaging and expensive exploits suffered by telecoms. Guidelines and coaching in how work together and coordinate the activities of fraud, audit, SOX, regulatory compliance, security and accounting personnel in order to create the best Fraud Security Blanket possible. Guidelines and coaching of how to set up, run, measure and manage a Telco Fraud Officer Deterrence and Detection Department. Become the “fraud expert” in your company. Who should attend this course: People interested in understanding the full extent of fraud risks being suffered by telecoms today, and what other risks are likely to be suffered in the near future People who wish to work as telco fraud officers (working with fraud management systems, security, audit, SOX, risk management, regulatory compliance or other fraud containment functions) People who wish to set up a Fraud Risk Officer department or function within their organization. Regulators, law enforcement or government officials interested in better understanding the many different aspects, capabilities and vulnerabilities that a typical telecoms environment represents. Certification: The Telco Fraud Officer Boot Camp course represents ½ of the training required to attain certification as a Certified Telco Fraud Officer . Students who attend this training and pass the concomitant exams will be awarded Certification – Apprentice Telco Fraud Officer. To attain full recognition as a Certified Telecommunications Fraud Officer the student must complete an additional 40 hours of training (The GRAPA Core Curriculum) as well as meeting requirements of work experience and testing.