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Revenue Assurance
Academy |
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Curriculum Details
Useful Links
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TFO005: Creating a Secure Environment: Dealing with Criminals,
Terrorists and Law Enforcement
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 "The
ultimate goal of the Telecommunications Fraud Officer is to work
with all of the available specialists inside the firm (audit,
revenue assurance, legal, security, finance) and external (law
enforcement, regulator, government, other agencies) in order to be
sure that the company is protected from major fraud exposures on all
fronts. In this class, we review the role, methods and activities of
the professional telecommunications criminal and the professional
hacker/cyber terrorist, and review the ways that the Fraud Officer
can work to eradicate the risk of their activity. In addition to
this, in this final day of the class, we will revisit the issues of
the organization, the management, budgeting for, empowering and
establishing an effective fraud officer function within the telco.”
Learn how to organize and optimize your Fraud Officer operations.
Gain knowledge on how to profile professional criminals, terrorists
and other people with professional intent to do harm, and learn how
to work with internal and external agencies to combat these threats
With the depth and breadth of exposure that a
telecommunications company embraces, it is actually surprising that
a large portion of the crime and terrorism is NOT MANIFEST within
the environment. The telecommunications company represents the
single most powerful and pervasive form of communication known to
man, and the creative energies of criminals and terrorists are
constantly being applied in order to determine new ways to leverage
this power to their advantage.
In this class we focus on the professional
criminal and a special domain of fraud known as Averse Accessory
Fraud. Under the Averse Accessory scenario, criminals and terrorists
make use of the telecommunications company’s assets in order to
cheat others. The telco is an unwilling participant in the fraud (an
averse accessory), but the telco will still often suffer legal,
ethical and criminal liability if due diligence is not maintained.
Working with regulators, government and law
enforcement has always been a critical aspect of the role of the
telecom, and the fraud officer is a key part of that process.
This
one-day class takes the student on a focused review of law
enforcement and regulatory cooperation. We review the CALEA (US Law
Enforcement Standards) as it applies to US Telecoms, and use that
review as a foundation for discussions of the different liabilities
and responsibilities that Telco’s have in their own unique
environments. You will also learn about law, law enforcement, rules
of law, rules of evidence, jurisdictional dispute, and evidentiary
disciplines. You will also learn about the many different forms of
averse accessory fraud that Telco’s can become involved with and
methods for protecting against it.
To
end the 5-Day Telco Fraud Officer curriculum, we will review
guidelines for how to set up your own Telco Fraud Officers
department, establish KPIs and controls and set up and run a fraud
management system
Duration:
1 day
Who Should Attend?
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Experienced Telecoms Fraud Management personnel |
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People new to Telco Fraud Management |
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Internal Auditors, CFOs, Security Specialists, Risk Officers and
related managers |
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Regulators, Law Enforcement Officers, Government Security
Officers and others |
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Anyone interested in understanding the telecommunication
carriers’ liabilities and capabilities in the areas of
terrorism, crime and Averse Accessory Fraud. |
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Anyone interested in understanding how to best organize, manage
and administer the fraud officer function within the Telco |
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Anyone interested in understanding how to set up and administer
a Fraud Management System |
Overview:
This
class provides the final day of the 5-day Fraud Officers class. The
class covers three major areas.
First,
students will come to understand the regulatory, legal and ethical
responsibilities associated with law enforcement and regulatory
compliance. Students will participate in a case study of configuring
a fraud management system. Law enforcement techniques, evidentiary
methods, case advocacy are reviewed during this section of the
course. Major forms of criminal, terrorist and averse accessory
fraud will be examined, including the use of telecommunications
facilities to perform cons, cyber terrorism, extortion, blackmail
and other forms of criminal endeavor and nefarious mischief.
In the
second section, the class will provide an exhaustive review of Fraud
Management Systems and their selection, configuration, programming
and uses. A case study which requires students to program a fraud
management system will be included.
Finally, the class will summarize the materials covered over the
past 5 days and we will review the methods for the setup,
measurement and establishment of the Telco Fraud Officer function.
Learn how to:
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Identify the major categories of criminal, terrorist and averse
accessory fraud including domains, methods of ingress and
exploits. |
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Understand how criminals use blackmail, extortion and cons to
accomplish fraudulent intent through the use of
telecommunications assets, systems and facilities. |
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Understand each of the major categories of exploit suffered by
telecoms in these domains. |
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Detect, deter, prosecute and protect the telco from these
vulnerabilities. |
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Define a play for the creation of two way relationships with law
enforcement, regulatory and other external agencies concerned
with telco based fraud |
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List the major features and functions of a fraud management
system |
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Define the major categories of fraud detection that Fraud
Management Systems most effectively address |
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Define a set of rules for the programming of a fraud management
system |
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Understand the major functions involved in governmental, law
enforcement and regulatory compliance in the fraud and terrorism
areas. |
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Understand the major sections and responsibilities outlined
under the US CALEA standards |
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Define a formal Fraud Officer Detection and Deterrence
Department |
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Key KPIs and gauge for the measurement and management of the
Fraud Officer function |
Key Concepts:
Averse Accessory Fraud Domains (Targets, Methods of Ingress,
Exploits), Working with Law Enforcement Agencies, Evidentiary
Methods, Prosecuting Fraud, Bribery, Con Games, Vmail Frauds, Email
Frauds, Website Frauds, Extortion, Blackmail, Building prosecutable
cases, Forensic Methods, Setting up a Telco Fraud Officers
Management Department, Incident management and measurement, Domain
management and measurement, Fraud Management Systems, CALEA, Fraud
Management Systems Administration and Management
GRAPA
Fraud Officer Certification Credit
Successful completion
of this
course, testing and experience verification will result in the
student being awarded GRAPA Fraud Officer Competency Credit for the
following areas from the GRAPA Fraud Officer "Body of Knowledge":
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Averse Accessory Fraud Domain Analysis and MOA (Method of
Address) |
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Law Enforcement Evidentiary Techniques |
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Fundamentals of Law and Jurisdiction applied to telecoms
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CALEA (the US Law Enforcement Standards) as applied to US
Telecoms |
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Working with external organizations in order to combat fraud of
all types |
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Electronic surveillance, bugs, wiretaps, radio intercept, GPS –
Location tracking and other legally constrained activities
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Setting up the Telco Fraud Officer Function |
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Bribery, Extortion, Con Games, Identity Theft and other forms of
averse accessory fraud and telecom liabilities |
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Fraud Management Systems – set up and utilization |
Prerequisite:
Students must attend and successfully complete Day 1 : TFO001 –
Telco Fraud Officer and Day 2 : TFO002 – Techno Fraud, TFO003 –
Customer and Employee Fraud, TFO004 – Partner Fraud to be able to
attend this class.
(See
TFO001 through TFO004 for more information about prerequisites)
Successful completion of the entire sequence of classes TFO01-TFO05
is required to qualify for certification.
Please click here for the Telco Fraud
Officer Program Home Page
Please
Click Here for Upcoming Events
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