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Revenue Assurance
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Curriculum Details
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TFO004: The Prisoner's Dilemma: Partner Fraud
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 "No
scenario better describes the relationship of the Telco with its
partners and suppliers than the state of “guarded trust” and
informed suspicion that typifies the “Prisoner's Dilemma” scenario”.
In this class, we will provide students with an in-depth analysis of
the issues, concerns and typical major league fraud losses that can
be associated with these absolutely essential, but equally volatile
and fraud-prone relationships.”
Learn about interconnect, bypass, Simbox, roaming, Virtual Network
Operator, Content partner and related partner frauds. Gain knowledge
of how to understand and diagnose them, and how to deal with them.
The “Prisoner's Dilemma” describes a situation
where you are forced to cooperate with a partner, but you never know
when he is going to cheat you - but that’s okay, because he never
knows when you are going to cheat him either. The “Prisoner's
Dilemma” is an exercise utilized by game theorists to describe the
different situations where people will choose to either lie and
cheat or tell the truth in order to help themselves get ahead. No
scenario describes the condition of the Telco in relationship to its
partners better than this.
The domains considered in this class include some
of the most confusing, convoluted, complex and difficult to decipher
situations ever created by man. In these areas, contracts, partner
relationships, regulatory constraints and customer opinions and
behaviors combine to make ‘winning at partnering” a risk fraught
endeavor under the best of conditions. In this class will we not
only explain the intricacies of these relationships, their
limitations and liabilities, but provide the student with a
systematic discipline for understanding and addressing the whole
range of fraud scenarios represented.
This
one-day class begins by familiarizing the student with the category
known as partner and bypass fraud. We will then proceed to diagnose,
in detail, the three most common and complex scenarios -
interconnect partner fraud (including bypass and simbox), roaming
fraud and content/VNO fraud.
By
the end of this class, the student will be able to perform an
in-depth analysis of their company’s trafficking, partnering,
regulatory and market vulnerabilities in the area of partner fraud,
and will be equipped to develop meaningful solutions for the ongoing
detection, deterrence and prosecution of these cases
Duration:
1 day
Who Should Attend?
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Experienced Telecoms Fraud Management personnel
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People new to Telecoms Fraud Management |
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Internal Auditors, CFO's, Security Specialists, Risk
Officers and related managers |
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Regulators, Law Enforcement Officers, Government
Security Officers and others |
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Anyone interested in understanding the intricacies and
many overlapping regulatory, market, profit, fraud risk,
criminal risk and partner risk scenarios associated with
Interconnect, Bypass, Simbox, Roaming, VNO, Content and
other forms of major partnership |
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Overview:
This
class provides an in-depth analysis of the problems and
vulnerabilities associated with the risk of fraud when dealing with
partners and suppliers. While no telco can survive without
partnership in the areas of interconnect, roaming and content, it is
also true that no telco can survive without focusing on and
addressing the fraud risks endemic to the areas.
The
class begins by reviewing the many different domains and exploits
that make up the partner-based fraud arena. This includes
interconnect, bypass, Simbox, roaming, VNO and content provider
frauds.
The
class then focuses on the general principles and approach to the
diagnosis of the environmental, topological, regulatory, legal and
market conditions which make fraud in these areas possible.
We then
proceed with the in-depth analysis of:
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International Interconnect |
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Domestic Interconnect (Offnet) |
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SIMBOX and Bypass |
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Roaming (Domestic and International) |
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Content Provision |
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VNO Relationships |
In
order to identify each of the areas where fraud is most likely to
occur, it is necessary to understand the analytical techniques that
can help reveal and generate proof of fraud, and the investigative
and quantitative techniques that allow you to build a case for
presentation to management, partners, regulators and law enforcement
officials.
Students will be provided with an in-depth case study in order to
provide them with the opportunity to work out a fraud case as part
of a team and present their findings.
Learn how to:
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Define the principle fraud vulnerabilities of a telco in the
areas of International and domestic interconnect |
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Understand the architecture, market, regulatory and fraud issues
associated with international and domestic interconnect
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Understand bypass fraud in the areas of interconnect
partner/competitor illegal bypass, SIMBOX bypass, VOIP /
Internet bypass. |
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Detect, deter, prosecute and protect the telco from these
vulnerabilities. |
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Understand the role of third party bypass detection providers,
what they do, and how they deliver value |
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Understand VOIP intercept/detection techniques |
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Define the principle fraud vulnerabilities associated with
domestic and international roaming |
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Understand how roaming works, the regulations, laws and rules
associated with the management of roaming traffic |
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Understand the role of the DCH in roaming management and fraud
detection |
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Develop effective diagnostics for the detection, deterrence and
prosecution of roaming fraud |
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Define the principle fraud vulnerabilities associated with
content distribution and partnerships |
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Understand and explain Intellectual Property Rights Laws and the
special liabilities that a carrier may face |
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Develop effective diagnostics for the detection, deterrence and
prosecution of content fraud |
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Understand the unique characteristics of VNO fraud and learn to
detect and deter it |
Key Concepts:
Domestic and International Interconnect, Bypass Fraud, Simbox
Bypass, VOIP Bypass, Partner/Carrier Bypass, Regulatory conditions
to define bypass, Legal and Illegal Bypass, Building a case for the
prosecution of bypass, Reading Interconnect, Roaming and Content
Contracts, Interconnect Bypass Case Development, Exploits and
Resolution, DCH, Content Contracts, Roaming Architecture, Roaming
Fraud Vulnerabilities, Role of DCH in Roaming Fraud Management,
Roaming Fraud Exploits and Resolutions, Content Fraud, Intellectual
Property Rights Liabilities, Content Fraud Protection
GRAPA
Fraud Officer Certification Credit
Successful completion
of this
course, testing and experience verification will result in the
student being awarded GRAPA Fraud Officer Competency Credit for the
following areas from the GRAPA Fraud Officer "Body of Knowledge":
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Partner and Bypass Fraud Domain Analysis and Method of Address
(MOA) |
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Interconnect network topology, POI, POP, GMSC architecture and
structure |
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Interconnect routing, rating and SS7 security and activity
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Traffic analysis and Interconnect CDR Forensics |
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Interconnect contract review |
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Market and regulatory analysis of interconnect traffic patterns
and techniques for fraud detection |
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SIMBOX – presence, usage, detection techniques, case building and
prosecution |
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Bypass fraud, proof and prosecution |
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Roaming Fraud Domain Analysis and MOA (Method of Address)
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Roaming Architecture and SS7 Control Protocols Sequence
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GSMA Roaming Agreement Hierarchy and Enrollment |
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Roaming agreement review |
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Content Fraud Domain Analysis and MOA |
Prerequisite:
Students must attend and successfully complete Day 1: TFO001 – Telco
Fraud Officer Introduction, Day 2: TFO002 – Techno Fraud and TFO003:
Customer and Employee Fraud to be able to attend this class.
(See
TFO001, TFO002 and TFO003 for more information about prerequisites)
Successful completion of the entire sequence of classes TFO01-TFO05
is required to qualify for certification.
Please click here for the Telco Fraud
Officer Program Home Page
Please
Click Here for Upcoming Events |
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