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Revenue Assurance
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Curriculum Details
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TFO001:
Come and get it! Is your telco a Free Meal for Fraudsters?
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 "Telco
Fraud is on the rise as more and more carriers discover the many
ways that customers, partners,
professional criminals and terrorists are cashing in on the
opportunities for fraud
that too many carriers represent for them. In this course we present
a clear, systematic and effective approach to the containment of
these risks."
Discover this
new, comprehensive and highly effective approach to the containment
of Telco Fraud Risk, Detection and Deterrence.
The need for a significant and immediate improvement in the way that
telecoms detect and deter fraud in all of its many different aspects
is both obvious and compelling. The staggering losses reported by
carriers each year indicate that in many cases some drastic measures
are called for to help stem the tide of fraud risk that the typical
telco is exposed to.
In
this groundbreaking new course, GRAPA provides fraud related
professionals with what is probably their first-ever comprehensive
end-to-end review and approach to the overall management of telco fraud
exposures.
In
this one-day class we will introduce the student to the foundational
concepts and facts related to the full range of fraud exposures that
the typical telco faces, and present a standardized, systematic,
comprehensive and effective approach for the containment, detection
and deterrence of those risks. We will consider the 7 principle
domains for fraud risk, provide a systematic diagnosis of each and
review the top 100 exploits that are costing telecoms billions of
dollars a year.
Duration:
1 day
Who Should Attend?
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Experienced Telcom Fraud Management personnel interested in improving their
understanding of telecoms fraud and expanding their scope and effectiveness by
leveraging the methodologies presented |
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People new to Telecom Fraud Management who are interested in understanding what telco fraud detection and deterrence is really all about |
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Internal Auditors, CFO's, Security Specialists, Risk Officers and
related Managers, or people interested in understanding how to re-focus and/or
leverage fraud detection and deterrence disciplines in order to assist in their
activities |
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Regulators, Law Enforcement Officers, Government Security
Officers and others interested in understanding the major issues, constraints,
liabilities and capabilities of a typical telecommunications organization to
partner and assist in law enforcement and other criminal/terrorist containment
strategies |
Overview:
This class provides the basic framework, introduction,
rationalization and structure for the GRAPA Telecommunications Fraud
Officer Certification and Training initiative.
The class begins by presenting the basic facts, figures and
background information regarding the extent, nature and details
about the many different areas of the telco that are often impacted
by fraud.
Based upon this foundation, the course proceeds to provide a
comprehensive framework for the categorization, diagnosis and
addressing of this diverse population of fraud risk and losses.
Major structures and methodologies highlighted include:
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The GRAPA Fraud Detection and Deterrence Lifecycle – an end to
end methodology for the centralized management and dispensation
of all types of fraud risk |
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The formal definition of a Telco Fraud Officer, including roles,
responsibilities and guidelines for ethical practice |
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The GRAPA Telco Fraud Officer Standards and Procedures, which
defines the basic guidelines for the operation, integration and
measurement of the Telco Fraud Officer function |
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The Telco Fraud Categorization and Investigation Framework (The
GRAPA Fraud Tree) which provides an exhaustive and systematic
discipline for the categorization, diagnosis and profile of
fraud domains, targets, methods of ingress and exploits.
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Learn how to:
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Define the Telco Fraud Officer
role within your organization |
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Reprioritize your Telco Fraud
Detection and Deterrence activities in order to deliver maximum
value to the business |
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Apply the "systematic methods"
defined by the GRAPA standards to organize, prioritize and
structure your Fraud Detection and Deterrence efforts. |
Key Concepts:
The Telco Fraud Officer Concept, Measuring Telco Fraud and Fraud
Risk, Fraud Risk Assessment Methods, The Fraud Detection and
Deterrence Lifecycle, Averse Accessory Fraud, CRM and Sales Fraud,
Supply Chain and Inventory Management Fraud, Partner and Bypass
Fraud, Averse Accessory Fraud, Administration and Accounting Fraud,
Operational Domain Knowledge, Target Decomposition Techniques,
Method of Ingress Analysis, Exploit Analysis, Inventory of Exploits,
Case Studies in Fraud, Controls, Corrections, Prosecution,
Investigative Techniques, Development of Prosecutable Cases,
Fraudster Profiling, Roles and Responsibilities of a Telco Fraud
Officer, Interface between TFO and Audit, SOX, Security, Revenue
Assurance, Fraud Management, Law Enforcement, Regulators, Government
Security and other departments.
GRAPA
Fraud Officer Certification Credit
Successful completion
of this
course, testing and experience verification will result in the
student being awarded GRAPA Fraud Officer Competency Credit for the
following areas from the GRAPA Fraud Officer "Body of Knowledge":
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The GRAPA Fraud Tree – Domain Decomposition including
(Domain Knowledge, Target Decomposition, Diagnosis, Method
of Ingress, Exploits, Controls, Corrections, Compliance,
Prosecution and Fraudster Profiling) |
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Network Intrusion Domain Profile |
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Supply Chain and Inventory Management Domain Profile |
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Revenue Stream Domain Profile |
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CRM and Sales Domain Profile |
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Partner and Bypass Domain Profile |
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Averse Accessory Domain Profile |
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Accounting and Administration Domain Profile |
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The GRAPA Fraud Detection and Deterrence Lifecycle
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Principles and Methods of Investigation |
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Principles and Methods of Case Development and Prosecution
Advocacy |
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Principles and Methods of Controls Development, Execution
and Compliance Reporting |
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Telco Fraud Officer Profile – Job Description, roles,
responsibilities |
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Telco Fraud Officer Interfaces and Models of Cooperation -
Interfacing with internal (audit, revenue assurance,
security) and external (law enforcement, regulatory,
governmental) agencies and departments |
Prerequisite:
There is no specific prerequisite for this class.
It
is strongly recommended that students with no experience in
telecommunications, fraud management or operations first attend the
RA900-RA904 – Core Curriculum 5 day class before attending this
class. Experience in telecommunications audit, operations, revenue
assurance or fraud management will be helpful but not essential.
Successful completion of the RA900-904 is required to attain
certification as a Certified Telecommunications Fraud Officer.
Please click here for the Telco Fraud
Officer Program Home Page
Please
Click Here for Upcoming Events
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