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Duration:
1 day
Overview:
This course offers an introduction to
the process of establishing a systematic, well rationalized function
for the management of telecom fraud. This course provides the
student with a clear understanding of:
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Critical
issues in the establishment of a formal fraud management
function |
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Understanding
the differences and boundaries between internal audit, security,
revenue assurance and fraud management |
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A clear
mapping of fraud management operations to the revenue assurance
lifecycle model |
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Understanding
the SAS99, CIMA and SOX standards and their applicability to
fraud coverage in telecoms |
Included in this course is a review
of each of the major categories and types of telecom fraud based on
GRAPA benchmarks and the GRAPA fraud contest.
This course helps
managers to set up and run their fraud management operations by
helping them to identify:
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how to organize and identify
KPIs and tracking parameters |
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Methods for the valuation and
quantification of risks discovered |
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Methods for the forecast of
“anticipated loss” vs. “prevented loss” |
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Techniques for the documentation
, tracking and establishment of the rationalized value of fraud
management activities |
Also
included will be:
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Benchmarks and standard
approaches to the staffing and organization of a fraud
management function |
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Introduction to the functions and
uses of a fraud management systems |
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Key factors in fraud management
operations |
*This is a
workshop class and students will be expected to make presentations,
discuss situations from their own environment or experience and work
out the details of how to best attain “maximum impact for minimum
cost” in their own organizations.
Students
will be asked to bring knowledge of their existing environments and
be prepare to participate in fraud exposure and containment
exercises designed to help determine the proper level of fraud
coverage.
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