SS7, C7, SIP, VOIP, SMS, MMS, RADIUS, Cable, Satellite, LMDS, WIMAX, DIAMETER, WAP and more  

Network basics for the technically challenged. One day crash course that turns accountants into experts in all aspects of network assurance.

Discover all of the secrets to the auditing and assurance of telecom revenues at the SOURCE!!

Learn the concepts and buzzwords that will allow you to TRULY UNDERSTAND AND ASSURE network activities and use that knowledge to simplify and streamline ALL of your Revenue Assurance Efforts.

Covers circuit, packet, voice, data, content and VAS.  

Guarantee: This 1 day course will demystify network and give you the tools and confidence you need to work with and assure network areas.

You can't claim to understand Telco billing and assurance if you don't know this information!

This class is an absolute prerequisite for anyone who intends to get involved in telco revenue assurance, analysis , audit or management. This course provides you with all of the buzzwords, concepts and other "tricks of the trade" that will make it possible for you to understand, review and question the network side of the revenue management equation.

DON'T miss this class.

NETWORK JARGON and CONCEPTS SIMPLIFIED AND DEMYSTIFIED SO THAT ANYONE CAN UNDERSTAND THEM.

Duration: 1 day

Who Should Attend?

• Anyone involved in the assurance of telco revenues or operations at ANY LEVEL who needs to understand how the network works, and how billing is actually conducted
• Revenue assurance professionals who need to understand the processes, terminology and vulnerabilities that underlie their operational environment
• Internal auditors who want to be able to audit and review network activities with integrity and confidence.
• Regulatory compliance officers and regulators interested in understanding the details behind network activity and how to pinpoint compliance risk areas
• Fraud managers and professionals interested in understanding how to more effectively protect network assets and better make use of their fraud management systems

Overview:

This course provides a comprehensive review of the many different aspects of telecommunications revenue management and the role played by network element components.

• Understanding the organizational structure of the network operations teams and their roles and responsibilities related to revenue capture and processing
• The concept of the ‘revenue stream’ and the component parts
• The two key service delivery models (circuit / packet) and the revenue capture and processing architectures associated with each

Key concepts, vocabulary and elements of the telco infrastructure (shared for all revenue streams)

• Wired and Wireless media

• Capacities, service level management

• Fault, Performance and SLA Measurement and Delivery

Fundamentals of circuit based revenue management

• Switches, CDRs, architectures and control environment
• Control protocols and SS7
• Key revenue capture and management practices for circuit based business
• Standard controls and risk exposures for circuit based revenues
• Voice, Prepaid, Postpaid, Interconnect, Wireless, Wireline differences and issues

Fundamentals of packet and data revenue management

• Switches, gateways, routers and convertors, architectures and control environments
• Control protocols, IP, MMS, Java, SIP, WAP
• Key revenue capture and risk exposures for data and packet based revenues
• Broadband, DSL, Satellite, VOIP, ISP, LMDS/MMDS, Microwave, SMS, MMS, WAP and Streaming Services , differences and issues

Standard controls and practices for the assurance and fraud management for each of these service lines. 

This course provides a comprehensive review of the key ingredients, vocabulary and concepts associated with the network environment. Knowledge of these fundamentals is CRITICAL to your understanding of the vast majority of revenue assurance issues. This course is truly a prerequisite to the rest of the curriculum.

Key Concepts:

Principles of circuit technology, how to make and read a CDR, Key network controls and methods (Topology, Security, Control Protocol, Transaction Control, CDR Generation Sequence, CDR Generation, CDR Transport) , Media (wireless and wireline) characteristics and controls, History of Circuit Technology, History of Packet Technology, How to assure and bill circuit and packet transactions.  Alternative billing models for packet and their consequences.  Command and control protocols (what are they, how do they work, what do you need to know to do a good job of assurance). Understanding SS7, SIP, IP, Radius, Diamater, WAP and how to use them for assurance, Principles of service delivery in non-voice domains. Concept of billing architecture and product compliance.

GRAPA Certification Credit

Successful completion of this course, testing and experience verification will result in the student being awarded GRAPA Competency Credit for the following areas from the GRAPA "Body of Knowledge":

Prerequisite:

 RA900 is required before students can take this class

This class is prerequisite to any other courses in the 'Core Curriculum" and most advanced courses.