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I have never had a training that good! I've never had the overview of the billing system from switch to bill explained that well before. Rob talked out of personal experience, which brought it alive. I am already working on recommending this workshop to our colleagues.

The best thing for me was the new perspective of RA that I got, and how top management appreciate the value that RA can deliver. Revenue mapping helps us know where to prioritize. I now have an appreciation.

The interactive nature of the course helped us share best practices and get new perspective. Very likely, next time GRAPA organizes training in the region my other colleagues should attend.

It’s a ‘must have’ course.

The training was very educative and interactive. It gave us a good idea of how RA functions should work. In the introductory course we got a good grip on the basics. The Revenue Assurance Managers course exposed us to the politics which we need to overcome in order to succeed as an RA Manager. Rob's interactive style kept our interest. Definitely value for money, we all added value to our profiles.

J´ai trouvé cette formation excellente et enrichissante. La chose que j´ai aimé surtout c´était le fait d’avoir bénéficié de l’expérience de tous les participants et surtout de celui du formateur. J’ai bien apprécié Rob par sa manière d’aborder les sujets. J’ai également beaucoup apprécié le fait qu’il a réussi a créér une atmosphère de partage d’expérience tout au long de la formation en prenant le temps d’écouter chacun d’entre nous et de répondre à toutes les questions qu’on lui posait. Je vais recommender la formation à d´autres.

- Mame Astou Sow, Revenue Assurance Analyst
Tigo, Senegal

La formation s´est bien passé. L´instructeur était très bien. Je pouvais bien suivire. Je recommanderais la formation à d´autres.

- Moustapha Thiam, Revenue Assurance Analyst
Tigo, Senegal

Rob, I would like to thank you very very much for all the information that you gave us. This training was very interesting and allowed us to find out new practices of Fraud Management, CDR transport topology, GSM structures already used in Qtel Group, supported by adequate software.

Thank you for everything. Hope to see you soon in other trainings.

- Mohamed Amine Djerebia, Revenue Assurance, KPIs Reporting
Wataniya Telecom Algérie, Algiers

Los workshop de Best Practices y Revenue Assurance Managers dan una excelente visión del ciclo de aseguramiento de ingresos en una empresa de servicios, de los elementos clave a ser considerados tanto en el diseño y gerencia de los procesos. El modelo planteado da una buena orientación para estructurar o reforzar el equipo y los procesos. La oportunidad de compartir con especialistas en el área de diferentes empresas y países en un espacio de esta naturaleza es sin duda un valor agregado importante.

- Déborah Calcines B., Gerente de Qualidade da Receita,
Diretoria de Gestão da Receita Electropaulo, Brazil

El compartir y enrsiquecerse con las experiencias de los otros operadores, soluciones, métodos prácticos son útiles en las operaciones y el desarrollo diario de nuestras actividades. Considero que el curso tiene un enfoque que va mas allá de solo un concepto.

−Pamela Noriega, Revenue Assurance Manager
NuevaTel PCS de Bolivia S.A.

Como auditora interna el curso me resultó muy útil para obtener un panorama general del aspecto técnico del funcionamiento de una telco, así como de las partes más importantes de la revenue chain. La relación duración del curso/contenidos es muy buena.

−Sofia Settembri (CIA), Auditoría Interna, Dirección de Auditoría
Telecom Argentina SA

La experiencia de haber compartido temas comunes a otras empresas fue muy enriquecedor. Uno no se lleva sólo conocimiento teórico sino vivencias de otros que comparten contexto cultural y geográfico.

−Ruben O. Nieva, Gcia. de Evaluaciones Especiales - Dirección de Auditoría
Telecom Argentina SA

This course provides an outstanding opportunity to structure and arrange knowledge and skills you have. Rob's training can help to form a revenue assurance roadmap that will definitely be useful in your job and future career.

−Vitaly Starodubov, CISA,Assurance & Advisory Services
Ernst & Young (CIS) B.V., Russia

This training broadened my understanding of Telecoms and the Role of Revenue Assurance in a Telecoms sector…. The best part was the workshop, which broadened my understanding of how different operations handle RA aspects. The training was an eye opener and makes one think of how to “be the best “ in RA.

−Susan Kasule, Revenue Assurance Manager
MTN, Uganda

It was wonderful meeting someone who has a quarter of a century experience in RA, Mr. Rob Mattison. Meeting and discussing with other people working in revenue assurance was very interesting and made me realize what a small world RA is.

− Badee' Awwad, Team Leader
Palestine Cellular Communications Co., Ltd., Palestine

I am very happy that I attended the revenue assurance workshop in Dubai. It has gratefully helped me to understand the telecom network and its topology, and the other telecommunications OSS/BSS; MSC, mediation, rating, billing, postpaid and prepaid billing.

This workshop is very strong and comprehensively teaches how to assure the revenue practically and in a professional manner. It covers the consideration points that we should keep our eyes open for. This workshop is very helpful. I really recommend it for anyone who is looking for "How to assure the revenue in the telecommunications industry."

 Moussa Elakkad, System Analyst
DU, United Arab Emirates

I am extremely privileged to have participated in "Best Practice in RA" and I can tell you that Rob’s experience is just more than enough. He is an all-rounder with the telco service provider and RA matters.

The additional skills I gained in coordinating both the Telecom Operations Network and RA together cannot be quantified. The documents and presentations were extremely good.

I need to get a lot of people on this RA course so as to widen their telco experience as well.

 Bimbo Dada, GM, Service Networks
LM Ericsson Nigeria

As a graduate of computer science, I have always believed in the scientific approach to real life problems. I have had an unclear view of the Revenue Assurance Discipline. Rob Mattison “skinned this cat” for me, and I now think like a real revenue assurance professional in my day to day RA duties.

 Disang Magashula, Revenue Assurance Analyst
Mascom Wireless (Pty) Ltd, Botswana

The RA Managers course provided me with many insights and tools to assist with set-up and management of the RA function within an organization. From my consultant’s perspective, this course provides valuable and practical knowledge and learning in terms of real challenges that RA managers face and working methods and approaches to address these challenges.

 Mark Kahts, Director, Assurance Solutions
Unisyn Solutions (Pty) Ltd, South Africa

I found the content of the RA Best Practices course to be very comprehensive and relevant. The needs for standards, references and guidelines in the industry and RA practice are real. This course and GRAPA provide a practical mechanism to address these needs.

 Mark Kahts, Director, Assurance Solutions
Unisyn Solutions (Pty) Ltd, South Africa

Vodacom found the RA course to be extremely beneficial in its theoretical contents, practical application, knowledge of the trainer and group interaction. We would most definitely also attend future GRAPA courses, especially the “Manager Course” which we were unable to attend.

 Martin Siebrits, Revenue Assurance Manager
Vodacom, South Africa

I always like Rob’s workshop. It’s a combination of theory, strategy and practical operational experiences that he had for many years, suitable not only for beginners but managers too!! If you are not a techie person that does RA, join Rob’s class. You will gain so much knowledge that you can’t get from ordinary consultant.

 Irdawati Binti Mohd Nor, Head Revenue Assurance and Fraud
DiGi, Malaysia

The RA Managers Workshop provided an excellent methodology for re-building and refocusing the Revenue Assurance Department. Rob goes even further by helping the managers to identify the stage of development of the team within the organization and openly discuss options for raising RA profiles.

Highly recommended for any RA manager or supervisor.

 Gail Niles, Manager, Revenue Assurance Manager
Cable & Wireless Barbados

The Best Practice in Revenue Assurance session was excellent. Presentation, documentation, the scope also, and the methodology was very good.

The Revenue Assurance Managers Workshop also was very important. This session showed us how we can improve and take action in a company.

Now, I will have a special session with my team to improve my capacity and to apply the recommendations from this training.

This will not be my last training session with GRAPA and I am looking forward to the next one.

 Vernes Jean Baptiste, CPA, Control & Risk Manager
Comcel Haiti

J'ai particulièrement apprécié ce seminaire en raison de la densité des cours et de son côté pratique: mise en situation et adaptation des pratiques de RA à notre environnement de travail. En tant que novice dans le secteur, j'ai beaucoup appris de ce séminaire et encourage toutes les personnes qui visiteront ce site à s'inscrire pour les futures sessions.

 Pascale Guei, Internal Auditor
Atlantique Telecom, Côte d'Ivoire

I really enjoyed the RA Managers Workshop, as much thanks to Rob's deep insight on the subject (I was happy to meet him in "meat and bones") and thanks to the quality of the attendees panel that made it possible to have a lot of interactions on and off the court.

 Marc Vloebergh, Revenue Assurance Manager
Belgacom, Belgium

I had the opportunity to partake in the training course “Best Practices in Fraud Management.” I found it a very comprehensive training on the fundamentals of any telecoms fraud management function.

 Mischa Hendriks, Fraud & RA Manager
France Telecom, Netherlands

Rob Mattison is a very enthusiastic speaker with definitely a lot of practical experience. I have really enjoyed listening to him. I am sure everybody will recognize something in the topics he discusses and, because they are presented in a sound structure, it helps you to see everything in a larger perspective and gives it a place in the RA framework.

After attending the workshops (and I especially preferred the one with respect to the Best Practices) you will be eager to apply this structured approach and clear vision in practice.

I can also only welcome the initiative to share practices among different telcos so we will end up with uniform (and especially practical) standard practices.

Rob, keep up the good work!

 Jan Borzée, Director Change & Internal Control
Telenet NV, Belgium

Excellent course!

I was impressed by the practicality and clarity of the presented material. Especially the “Best Practices” module was inspiring.

Rob's workshops provide valuable insights you don't find elsewhere. The classes enabled me to fit all the pieces I knew about into an overall RA approach. I appreciated the way in which Rob openly shared his personal experiences and I also learned a great deal from my fellow participants as we discussed the presented material.

 Werner Luyts, Revenue Assurance Manager
Telenet NV, Belgium

Although I classified our RA Department as very alerted and sophisticated, we benefited a lot from the workshops … even from browsing the course contents.

 Abdulaziz S. Al-Rezaiza, Sr. Manager, Revenue Management
Mobily, Kingdom of Saudi Arabia

Ces cours sont d'une importance capitale pour nos jeunes compagnies de téléphonie mobile dans la mesure où ils permettent non seulement de faire un passage en revue de tous les domaines vitaux du métier mais surtout d'apprendre à optimiser et à sécuriser nos revenues. Monsieur Rob Mattison par la maîtrise parfaite du sujet nous a facilité la compréhension et l'assimilation du cours. C'était très enrichissant.

 Baba A. Diomande, Directeur des Systèmes d'Information
MOOV Gabon

I attended the Best Practices in Revenue Assurance workshop and I liked that the class was opened for questions and participation by the attendees. On the other hand, Rob’s wide experience and his knowledge make it easy to understand the functions and scope of RA.

Susana Neutel, Internal Auditor
CTT – Correios de Portugal, SA

The revenue assurance managers workshop gives you a structured overview of all the aspects of managing a revenue assurance team. It provides the basics to revenue assurance managers that are just starting up, but at the same time it adds a layer of structure and insightful interaction with peers for the advance revenue assurance managers.

This is truly one of the only revenue assurance trainings available that is worth attending.

 Tim Wulgaert, Senior Manager, CISSP, CISA, Risk Advisory Services
Ernst & Young Belgium

The workshop was comprehensive and detailed with respect to the Telecom environment and Revenue Assurance issues for each system. Over the course of the 3 days Rob's energy seemed endless. I think his lectures were interesting and informative.

 Ruthy Rubin, Revenue Assurance Leader
PricewaterhouseCoopers Israel

For me, that I’m beginning a carrier in the area of Revenue Assurance, this Workshop was important to really understand the function and what should be the main worries of the RA professionals. Although my primary area is not Telco, the excellent explanations by Rob made it possible for me to take advantage of all subjects.

 Dulce Pires, Internal Auditor
CTT – Correios de Portugal, SA

Next to the “Revenue Assurance Best Practices” course, I also attended the two-day training session on the fraud management principles. In my opinion, this course is an excellent introduction for everyone who has to deal with telecommunications fraud, but has no relevant experience in it.

In only two days, my knowledge on the various types of known telecommunications fraud was broadened not only by theoretical insights, but also through stimulating class discussions and experience sharing with the other participants and Rob’s extensive experience.

Stijn Elisabeth, Senior IT Auditor
Ernst & Young Belgium

The Revenue Assurance Best Practices course, which I attended in Amsterdam (the Netherlands) was enlightening both from a technical and business perspective.

Through the intuitive structure and the illustrative anecdotes from Rob’s personal experience, I am convinced that these classes are comprehensible for the telecommunications novice, but at the same time are also challenging for the more advanced.

One of the most important advantages of this training is the diversity of the participants group and the opportunity that the training creates for in-depth discussions. This results not only in a great networking experience, but it also allows that the theory is tested by practical cases.

Stijn Elisabeth, Senior IT Auditor
Ernst & Young Belgium

The GRAPA course that I have attended was an eye opener. I have learned a lot during those days. Even problems that we thought were only in our companies, we found out that it is actually a common problem within the telcos. We will use the knowledge that we acquired to improve our Revenue Assurance.

−Mbu Bonang, Revenue Accountant
BTC, Botswana

I attended the training in Kolkata (India). The workshop was very much informational on the practical aspects of Revenue Assurance and Telecommunications as a whole. I loved Rob Mattison’s illustrative way of explaining the concepts and relating them with his real life experience with RA. Now I would be able to take on the RA related problems of Connectiva's clients and understand the business in a better way. Thanks Rob.

Lalit Jha,
Connectiva Systems, Inc., India

My company invited Rob to provide training sessions on RA and Fraud. This training has really helped me to gain a better understanding of RA.

The truth is that the classes are really good and provide useful tools to do RA.

I would like to say that the Revenue Assurance Managers Workshop was very effective and important to me even though I have been in the Revenue Assurance business for almost ten years. This training has given me a wide strategic vision about what exactly revenue assurance is, and about what the principal functions and goals are that all revenue assurance manager should pursue.

Rob Mattison’s great knowledge and deep experience in this business gives me a strong confidence and comprehension.

 Armando Gaona de Stefani
Coordinator of the Nat’l Center of RA & Traffic Recovery, TELEMEX, Mexico

Prior to joining the RA Academy training, my RA approach was not structured. I was doing everything not in a standardize manner. Now, l have a better risk mapping on how to handle RA in my company. I shall adapt the GRAPA standards with a systematic and holistic approach to minimize risk to an optimal level. I now know that I have more responsibility to deliver to the company and I shall add value based on my knowledge. I thank GRAPA for it.

 Wan Mahadzer Isllah Wan Puteh, Manager, Fraud & Revenue Assurance
U Mobile Sdn Bhd, Malaysia

I attended the Best Practices in Revenue Assurance workshop and I liked that the class was an “open environment” for questions on the fly. Rob is great at teaching and has very good skills when it comes to conveying complex issues and making them easy to understand for listeners.

This class has given me a comprehensive understanding of Revenue Assurance and a set of tools that will help me and my colleagues in the RA group to create useful business in the field for our customers.

 Anna-Maria Gustafsson Solutions Manager
Ericsson Inc., USA

The entire course was well worth it. It has provided a clear benchmark and framework for effectively improving and setting up the revenue assurance function. The scope of the course sets the text book for having a successful RA team.

The Revenue Assurance Managers workshop is a very complete course that helps to identify the basics for the operation of revenue assurance and teaches the main functions and responsibilities of the revenue assurance department. This workshop is ideal for new managers with little experience. It is an excellent starting reference, also from the strategic point of view.

 Carlos Rubén Cepeda López
Gerente de Aseguramiento de Ingresos, Mexico

I went to the Revenue Assurance seminar with little knowledge of how a revenue assurance manager should start a RA department in a Telco. The only knowledge I had on the topic came from the book published by Rob Mattison, which was a great starting point and gave me a good idea of the functions and scope that a RA department should cover, but still I had many questions.
The course provides detailed information on what the functions of RA should be and what should not be covered by RA, but by other departments like Internal Audit, etc. The course covered a lot of material and the handbooks provided were of great help on taking notes and as feedback tool as well for the future. Rob covered in detail all of the sections that form part of the revenue management chain and how to secure them. All the knowledge Rob Mattison provided plus the comments and expertise of colleagues that attended the seminar made it one of best courses I have ever attended.

 Cindy G. Barchi, Revenue Assurance Manager
Americatel Corporation, Miami, FL, USA

I have attended Rob Mattison's training and this has opened a lot of new windows for me which I did not know existed :).

 Debika Ghosh, Implementation
Connectiva Systems, Inc., India

It is one of the best training I have ever attended. I am amazed by the ability of the trainer to conceptualize a highly technical and complex subject to an easy to use, relevant and practical business solution. The trainer’s in depth knowledge and broad experiences help to stimulate the audience responses from time to time, thus making the session highly interactive and constructive.
I would encourage all RA practitioners to attend the training

 Chong Choong Fei, Assistant General Manager
U Mobile, Malaysia

It was very good to meet Rob Mattison and to attend the workshops with delegates from so many companies. It really helps understand the various practices being followed across companies and also in building your network.
The Fraud Management class was really interesting for me. To be able to understand and discuss about the various types of frauds identified in the telecom industry and along with Rob sharing his case studies it was indeed fruitful. Also, in the Best Practices in Revenue Assurance class, I found the concept of revenue mapping to be especially interesting.
Overall, I was very happy to be there and it certainly has resulted in quite a few learnings for me. Thank you, Rob, for all the effort and hard work you put into the workshop.

 Sourav Majumder, Development
Connectiva Systems Pvt Ltd, India

This is more than just a class. This is real revenue assurance training!

I wish my CFO would attend this class.

I just don’t learn anything when I go to a conference.

All three of the courses taken were indeed a great investment for my company. I am very pleased that my colleagues and I attended such thought provoking and informative sessions. I have begun putting what I’ve learnt into practice and I cannot wait to reap the positive rewards that education brings.

 Yvonne Vitalis, Manager Business
Controls & Revenue Assurance, St. Lucia

I came to the two modules courses (Best Practices in RA and Fraud Management) with no experience in Revenue Assurance, since I just started creating the function in the area.
The courses were very interesting and clear. Although my background is Finance and Auditing, I was able to understand all sections, even those related to engineering and systems.
What is especially good is the way the classes are structured since they allow you to understand the revenue assurance as a whole and as a chain in your company. Also very good is the fact that the participants come form different companies, backgrounds, and level of experience, which creates healthy discussions.
The courses are highly recommended for persons of all level of experience.

 Frederic Zuniga Director of
Financial Operations and Risk Management
Americatel Corp, USA

Very good workshop! It will help me to execute my duties more effectively. The course content is a lot to grasp in just three days. The networks section was an eye opener.

The course was extremely useful for me as we are just starting the RA department in our company. This course was an excellent guide on what should be the focus of RA in a company and the tools to use to cover the different areas in the revenue management chain. The material was very practical with good examples to apply in real life.

This course really helped me to understand what revenue assurance includes and how to focus the implementation process in the company. It also helped me to detect the weakness in the revenue chain and the stress in charge.

Conferences only provide surface information, leaving a problem with execution. This workshop is an execution class – it tells you how to do it.

We were so lost – now I am excited to get on with the work. I go back with a clear vision and mission. Applying what I have learned here will bring tremendous value to our organization.
I wish my CFO would attend this class.

You don’t have to have a technical background; anybody can sit in the class and understand. I have learned so much. Now I can be confident that I am asking the right questions.

The classes are very well structured and the information provided is highly useful with immediate application to our own situation. Rob Mattison is highly knowledgeable and an excellent instructor who makes even very complicated concepts easy to understand.

Rob is an incredibly dynamic trainer who portrays a lot of experience in the subject matter. Along with the excellent collection of material and presentations, the workshops provided a very useful framework, enhancing both organizational and individual performance.

 Adrian Fowler Revenue Assurance Officer
Cable and Wireless (Barbados) Ltd., Barbados

I would like to send my appreciation for the wonderful RA workshop conduct by Rob. I'm excited now to make my career in a RA a success.

We had the Best Practices in Revenue Assurance training in 2006. This course is very interactive, both with Rob Mattison and with the other attendees.

You come away recognizing that there is no topic in which you may say you know it all. The training makes you realize how much you need to do and how little you know about the processes and systems within your company.

The level of the training is excellent. My colleagues and I were very satisfied with it and, of course, we had a lot of work to do afterward. The difference was that we had learned how to do it, how to measure it, and what our weak points were.

 Revenue Assurance Analyst
a South American Carrier