Revenue Assurance Academy Instructor's Books Rob Mattison's 10 published books cover major topics on revenue assurance, churn, marketing, business intelligence, new technology utilization and the management of telecommunications businesses.    The most famous of his writings is The Telco Revenue Assurance Handbook. This book represents the sum total of over 25 years experience in the management of telco information systems and the revenue assurance function. The first and only book to take a comprehensive look at the complete revenue assurance problem from the: Technical Organizational Financial Operational Perspectives

 

Rob's most recent publication is the the long awaited official standards document of the Global Revenue Assurance Professionals Association. The Revenue Assurance Standards - Release 2009 In depth review of the current standards as ratified by the GRAPA membership Learn how to do revenue assurance well. How to organize it How to measure it How to be really good at it GRAPA members may download this book for free.

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