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About The Revenue
Assurance Academy
The Revenue Assurance Academy (RAA) was established in 1990 to serve employees of wireline, wireless, satellite, cable, internet, content, WiFi and other types of communications service providers, as well as the employees of consulting, hardware and software organizations. We strive to provide a single, comprehensive source of information about the professional practice of Revenue Assurance in the telecommunications and related industries. In order to further this aim, RAA became the official training group for the Global Revenue Assurance Professional Association (GRAPA) in 2007. RAA is supported by the tuitions charged for training classes.
The academy provides a unique combination of workshop-style classes and in-depth subject matter, creating an innovative learning experience for anyone in the telecommunications revenue assurance industry.
Diverse and
Complex Training Needs
We have found that simple theory- and lecture-based classes leave students with far too little of what they need to solve complex Revenue Assurance challenges within their own organizations. Therefore, our goal is to introduce students to all of the practical and application skills needed for the challenging and fast-paced world of Revenue Assurance. Revenue Assurance is a discipline that requires its practitioners to understand and master:
 | Network Operations and
Engineering |
| Accounting and Finance
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| Operational competence in the
areas of:
 | Telecommunications Mediation
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| Provisioning Mediation
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| Activation and Service Order
Management |
| Postpaid Billing Systems
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| Prepaid Billing Systems
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| Intelligent Network
Architectures |
| Roaming, CAMEL and
cross-technology integration |
| MMS, GPRS, SMS
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| IPTV and Streaming Media
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| Audio, Video and Graphic
Content Management |
| Inter-Carrier Relations
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| Internal, External, Subscriber,
Consumer, and Corporate Fraud |
| Internal Audit and Sarbannes-Oxley
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| I/T Disciplines:
| Data Warehousing
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| Data Mining
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| Ad Hoc Reporting
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| Relational Database
Management |
| Statistical Analysis
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| Systems Architecture |
| Application Audit and
Troubleshooting |
| Revenue Assurance SPECIFIC
Disciplines:
 | CDR Interpretation and
Management |
| TTFile Manipulation
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| Revenue Management Chain
Diagnosis |
| Leakage Assessment
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| Risk Management
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| Compliance Management
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| And many others
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With such a broad range of topics to cover, it is critical for the Revenue Assurance professional to integrate these diverse concepts and disciplines into a cohesive management style.
Unique
Teaching Style
To provide students with the combination of incredibly technical sophistication across a broad range of narrowly defined topics, while at the same time helping them to integrate that information across an equally broad range of political, financial, operational and organizational domains, the Revenue Assurance Academy has developed a teaching style that combines:
| Technical Detail |
| Organizational and Operational
Consequences |
| Financial and Investment-Based
Analysis |
| Return on Investment-Based Decision
Making |
| Establishment and Maintenance of
High Professional Standards |
Revenue Assurance Academy
classes are more than simply lecture sessions where the students
show up and “watch the show.” RAA classes are participative and
interactive. Students are expected to:
| Research current practices
at their own organizations |
| Fill out benchmarks and
questionnaires prior to attending the class |
| Participate in discussions
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| Participate in problem solving
workshops throughout the class |
In exchange for this effort on their
part, students are provided with:
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Real world examples they can relate to that allow them to apply
what is learned to their work situation |
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A vocabulary and dialog with peer professionals in order to
create a sense of professional identity and assurance
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Clear, specific deliverables that apply to real world situations
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The Revenue Assurance Academy
provides more than classes… it provides learning experiences and
most importantly PROFESSIONAL DEVELOPMENT.
Revenue Assurance Academy Brochure
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